Managed IT Support
Proactive monitoring, help desk and daily IT support.
Learn More →Home › Services › Managed IT Services
Outsourced help desk, Microsoft 365, cloud, network, backup, cybersecurity and technology support for DIFC, DMCC and growing UAE businesses.
Responsive
Practical user support with agreed priorities and escalation routes
Secure
Access, backup and continuity considered across the support environment
Business-Focused
Technology decisions linked to productivity, risk and growth
Scalable
Support that can expand with users, systems and office locations
Managed IT Support in Dubai & the UAE
An Accountable Managed IT Partner for DIFC, DMCC and Growing UAE Teams
AS Business Solutions provides Managed IT Services for DIFC, DMCC and other UAE organisations that need accountable ownership of user support, Microsoft 365, devices, networks, backup and day-to-day technology operations.
The service can operate as an outsourced IT function, support an existing internal or global IT team, or deliver a defined technology project with documented priorities, service levels and management reporting.
- ✓Managed IT help desk and day-to-day user support
- ✓Microsoft 365, cloud and collaboration solutions
- ✓Network, Wi-Fi and office technology support
- ✓Backup, recovery and business-continuity planning
- ✓Access control, security, software and website projects
Service Snapshot
Technology support matched to your users and risk profile
Support Type
Monthly support or projects
Coverage
Users, systems and infrastructure
Best For
DIFC, DMCC and growing UAE teams
Primary Benefit
Stable and accountable IT operations
Contact us on +971 55 395 2650 or email support@asbs.ae for a confidential discussion.
Managed IT Services
What We Offer
Explore support and project services covering users, cloud systems, networks, websites, backup and access security.
Cloud Solutions
Secure cloud migration, setup and ongoing management.
Learn More →Software Solutions
Software implementation and support for better workflows.
Learn More →Website Solutions
Modern, secure websites built for performance and credibility.
Learn More →Network Solutions
Reliable network design, setup and connectivity support.
Learn More →Data Backup & Recovery
Backup, recovery and continuity support for critical data.
Learn More →Access Control & Security
Access control and security solutions for people and premises.
Learn More →How We Support You
IT Support with Clear Ownership and Practical Priorities
The support model is designed around your users, locations, core applications, existing vendors, risk profile and required service hours.
01
Environment Review
We document users, devices, systems, vendors, recurring issues and business-critical risks.
02
Defined Service Levels
Covered assets, request channels, priorities, response expectations and exclusions are agreed.
03
Continuity & Security
Backups, access, updates and recovery requirements are considered as part of ongoing support.
04
Technology Roadmap
Recurring issues and improvement priorities are reviewed so IT develops with the business.
Managed IT Support Packages
Choose a Monthly IT Support Model for Your Business
Each package provides a defined level of user support, Microsoft 365 administration, device oversight and technology coordination. The final proposal is adjusted to your user count, device estate, office locations, systems, security requirements and required service levels.
Package 1
Essential IT Support
From AED 2,500/ month
For smaller UAE teams that need dependable remote support and organised administration of core users, devices and Microsoft 365 services.
- ✓Support for up to 10 users and 15 devices
- ✓Business-hours remote help desk
- ✓Microsoft 365 user and licence administration
- ✓User onboarding and offboarding coordination
- ✓Basic patch, backup and device-health checks
- ✓Monthly support summary
Package 2
Business Managed IT
From AED 5,500/ month
For growing companies requiring priority user support, proactive device oversight and wider coordination across cloud, network and technology vendors.
- ✓Support for up to 25 users and 35 devices
- ✓Priority remote help desk and escalation
- ✓Microsoft 365 and access administration
- ✓Endpoint, patch and backup monitoring
- ✓Network and third-party vendor coordination
- ✓Up to 2 planned onsite visits each month
- ✓Monthly IT status and action report
Package 3
Complete IT Operations
From AED 9,500/ month
For established teams that need an outsourced IT operations function with broader infrastructure, continuity, security and management oversight.
- ✓Support for up to 50 users and 70 devices
- ✓Managed service desk with priority escalation
- ✓Microsoft 365, identity and device administration
- ✓Network, backup and recovery oversight
- ✓Cybersecurity hygiene and access reviews
- ✓Up to 4 planned onsite visits each month
- ✓Quarterly technology roadmap and risk review
Prices shown are starting AS Business Solutions professional fees for a standard single-office environment during agreed business hours. Final pricing depends on user and device counts, infrastructure complexity, onsite coverage, response expectations and security requirements. Microsoft licences, cloud subscriptions, cybersecurity platforms, hardware, cabling, internet, hosting and other third-party costs are charged separately.
Our Process
A Controlled Managed IT Support Process
01
Discover
We review users, devices, systems, vendors, current issues and operational priorities.
02
Stabilise
Immediate risks, access gaps and recurring support problems are prioritised.
03
Document
The environment, responsibilities, support channels and service levels are recorded.
04
Support
Users receive issue management, maintenance, monitoring and vendor coordination as agreed.
05
Improve
We review trends, capacity, security and investment priorities with management.
Frequently Asked Questions
Common Questions About Managed IT Services
Answers about using AS Business Solutions as an outsourced Managed IT provider or project partner.
View Contact Details →Do you support businesses without an internal IT team?+
Yes. We can operate as an external IT function for businesses that do not require a full in-house team, with a defined support scope and escalation process.
Can you work alongside our existing IT provider or global IT team?+
Yes. Responsibilities can be separated by office, system, user group, project or support level so ownership remains clear.
Do you provide remote and on-site support?+
The delivery model depends on the requirement, location and agreed package. Remote support and planned or reactive on-site assistance can be included where appropriate.
Can you assess backups, access and security risks?+
Yes. We can review practical controls, backup arrangements, recovery needs, account access and recurring vulnerabilities, then prioritise improvements.
How are response times agreed?+
Response expectations are based on the selected package, issue priority, service hours and covered systems. These are documented before support begins.
Do you offer monthly Managed IT support packages?+
Yes. Three monthly support models are available for smaller teams, growing businesses and organisations requiring broader IT operations coverage. The final scope is confirmed after reviewing users, devices, systems, locations and service expectations.
Start a Conversation
Discuss Your Managed IT Services Requirements
Share your number of users, office locations, core systems, recurring issues and current IT arrangements. We will recommend the most suitable monthly package or a defined project scope.
Prefer WhatsApp?
Send a brief message and our team will respond with the information needed to assess the requirement.
Chat on WhatsApp →Technology recommendations and support are based on the systems, access and information made available during the agreed scope. Third-party licences, hardware, hosting and vendor charges are identified separately where applicable.